Privacy Policy.
Last Updated: May 2026 | Governed by the laws of the State of Minnesota
1. Who We Are
Pinnacle Web Studio is a sole-proprietor web design and development business located in Savage, Minnesota. We operate the website pinnacleweb.studio and provide web design, development, SEO, branding, maintenance, and photography services to local businesses primarily in the South Metro area.
Contact: hello@pinnacleweb.studio | (213) 769-9058
2. Information We Collect
2.1 Information You Provide Directly
- Contact information: name, business name, email address, phone number, physical address
- Project details: business goals, design preferences, content, branding materials
- Communications: emails, messages, call notes, feedback
- Payment information: billing address (payment processing is handled by secure third-party processors; we do not store full card numbers)
2.2 Information Collected Automatically
- Website usage data: pages visited, time on site, referring URL, browser type, device type
- IP address and approximate geographic location
- Cookies and similar tracking technologies (see Section 5)
2.3 Information from Third Parties
- Scheduling data from booking tools (e.g., Calendly)
- Business profile information from public sources used for project research
3. How We Use Your Information
We use collected information to:
- Communicate with you about your project and respond to inquiries
- Provide, deliver, and improve our services
- Process payments and maintain financial records
- Send project updates, invoices, and related business communications
- Analyze website traffic and improve our website's performance
- Comply with legal obligations and resolve disputes
We do NOT sell, rent, or trade your personal information to any third party for marketing purposes.
4. Legal Basis for Processing
We process your personal information based on: (a) the performance of a contract when you engage our services; (b) our legitimate business interests; (c) your consent where required; and (d) compliance with applicable legal obligations.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and understand how our site is used.
Types of cookies we use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand site traffic (e.g., Google Analytics)
- Preference cookies: Remember your settings and preferences
You may disable cookies through your browser settings. Disabling cookies may affect certain website functionality. We do not use cookies for third-party advertising.
6. Third-Party Services
We may use the following types of third-party services that have access to limited personal data:
- Payment processors (e.g., Stripe, Square) — for secure payment handling
- Email service providers — for business communications
- Google Analytics — for website traffic analysis
- Scheduling tools — for appointment booking
- Hosting providers — for website infrastructure
Each third party operates under its own privacy policy and security standards.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, maintain our business records, and comply with legal obligations:
- Client project files and communications: 5 years after project completion
- Financial records: 7 years (as required by IRS guidelines)
- Website analytics data: As configured in the analytics platform (typically 26 months)
- Inquiry-only contacts who did not become clients: 2 years
8. Your Privacy Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request your data in a portable format
- Opt-Out: Opt out of any non-essential marketing communications at any time
To exercise any of these rights, contact us at hello@pinnacleweb.studio. We will respond within 30 days.
9. Data Security
We implement reasonable and appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure email practices, password protection, and limiting access to personal data on a need-to-know basis.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and are not responsible for unauthorized access resulting from circumstances beyond our reasonable control.
10. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Us
Pinnacle Web Studio | Savage, Minnesota
Email: hello@pinnacleweb.studio
Phone: (213) 769-9058
Website: pinnacleweb.studio